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My Trip Savers Frequently Asked Questions
What is My Trip Savers?
MyTripSavers.com is a discount savings program with exclusive discounts, rebates and savings coupons for travel related bookings.
What are the benefits and how do I save money?
As a member, you have access to cash back rebates on your travel bookings. You can book everything via our integrated search engines where you will find discounted flights, hotels, and car rentals. The rebate section of the website allows you to save 10% off any participating travel agency booking (ex: Priceline) by submitting your booking receipt to us for a cash-back rebate. Each cash-back rebate is mailed directly to your address in the form of a check payable to you.
What are the terms and conditions for cash-back rebates?
- You must be a paying member to get your benefits
- The credit card shown on your receipt must correspond to the credit card used to register your membership
- Any cash receipts, receipts that are not from the same merchant and/or photocopied receipts will not be accepted
- Only one cash back coupon may be submitted with each receipt
- Your claim will be on the purchase total before taxes and shipping costs
What is the "Discounts Near You" Section and how does one use it?
The "Discounts Near You" section of the website features hundreds of coupons and discounts that are instantly available to you. As a member, you will find over 300,000 merchants featuring exclusive discounts across Canada and the USA by simply entering your city or zip code. You will find local discounts that are redeemable on the spot. You can also input the city or postal/zip code of the location you will be travelling to and take advantage of the discounts available there. There is no limit to how many you can use!
How long does it take for my account to register in the system after I have signed up?
It takes 24-48 hours for your account to register in our system. If you have questions about your registration, such as login info or how to get your benefits, please write to us at firstname.lastname@example.org and we will respond to your email within 24 hours. Alternatively, our agents are standing by to answer your questions at 1-800-368-1839 from 9am - 8pm EST.
What is My Trip Saver's membership cancellation policy?
Members may cancel anytime to avoid being charged their next monthly fee. The most expedient way to cancel your membership is to send us an email and one of our representatives will process your cancellation within 24 hours. Our EMAIL ADDRESS is: email@example.com. Please ensure you list your first/last name, along with your mailing address. If you prefer to reach us by phone you may do so TOLL-FREE at 1-800-368-1839.
In addition to email and telephone you may cancel at any time by sending us a letter to our mailing address listed on our contact page.
What is My Trip Saver's refund policy?
If you feel you have been billed in error, or you see charges that are unauthorized you will receive a FULL refund. In order to receive your refund, we kindly ask that you contact us by email at firstname.lastname@example.org. One of our representatives will process your refund within 24 hours after reviewing your account details. Should you wish to speak to an agent directly, you may do so by calling CUSTOMER SERVICE at 1-800-368-1839.
Do billing charges include an amount for postage and handling?
Yes, charges include postage and handling. There will be no additional handling charges billed.
How do I log on to MyTripSavers.com?
Once you become a member you will receive a welcome letter and a confirmation email if you provided the sales agent with a valid email address. Your email will be sent within 24-48 hours after you provide your credit card. Your welcome letter will arrive in the mail within 5-7 business days. Each welcome communication contains your web user ID and password. Simply search www.MyTripSavers.com using your web browser, type your user ID and password into the appropriate fields under the Member Login section on the home page, click the "Login" button and you're in! If you experience any problems logging in or have forgotten your user ID and password please send us an email to email@example.com and one of our representatives will respond as fast as possible; usually within 24 hours.
Once I have logged on, how do I claim my rebate reward?
- Click on the "Rebates" section of the website
- Download a voucher anywhere from $5 to $100 - this will depend on the total of your receipts collected. (Ex.: If you have a total of $250 in purchases, choose the $25 voucher)
- Attach your receipts to the voucher - just make sure that you have read the terms and your receipts are all valid
- Mail in the voucher and receipts to the address listed on our website and voucher.
- Receive a check in the mail within a few weeks!
How many letters/announcements can I expect from Member services?
You/Customer will receive a maximum of 3 mailed letters from Member services within a 12-month period. In addition you may also receive various email notifications from customer service if you provided us with your email address. You may cancel these notifications at any time if you wish to do so by emailing firstname.lastname@example.org.
I see you have a booking engine for flights and car rentals. Can I book a trip through your site?
Yes. MyTripSavers.com connects you with our preferred search engine of choice, enabling you to search for and book exclusive deals on flights, hotels, car rentals and complete vacation packages. Simply enter in your destination, time of travel and number of persons traveling to see all the great deals available to you. You can build your own vacation package or select a pre-packaged vacation. Booking is easy, stress-free and fast. Once you're done, don't forget to send us your booking confirmation and receipt for cash-back!